Dear Customers,

 

We are closing down The OneCard Prepaid Mastercard programme

 

Your card will be Closed on 04.04.2023. If there are still available balance on your card, you will still be able to redeem your remaining funds. The return of funds on Closed cards is managed by card issuer directly.

 

Provided that your request for redemption is made less than 12 months following the date on which this Agreement ends under Clause 12, redemption will not incur any Late Redemption Fee. If you make a request for redemption more than 12 months after the date on which this Agreement ends under Clause 12 an Account Closure Fee may be charged.

 

To facilitate this request, please email EU-Info@emlpayments.com , providing your card issuer with the following:

 

• Card Number
• Proof of ID
• Proof of address
• Details of the bank account you wish the funds to be sent to. The funds can only be returned to an account held in the card holders name.  You will also need to supply a scanned copy of your bank statement, with all four corners visible, the bank statement must have the same address as your Proof of Address.

 

There is an administration fee for this request £5.00 per transfer inside the SEPA area and £20.00 outside the SEPA area.

 

If you have any questions related to your OneCard Prepaid Card or Account, please contact us by mail support@onecard.today

 

Please accept our apologies for any inconvenience this may cause you.

 

Kind Regards,

OneCard